Return Policy
• To avoid return costs, we recommend that you order a sample (a single item) to ensure the product meets your requirements. We try our best to be as transparent about our products as possible, however it can be difficult to show the exact colour and texture of an item on a screen.
• We accept all returns that arise from mistakes on our side and will cover all associated fees for returning faulty products.
• Change of mind return can be accepted for lacquered brass products. However we CANNOT accept return for change of mind for unlacquered brass products. The reason is because unlacquered brass starts oxidising the moment it comes out of production and therefore once it is produced and shipped, it cannot be restored to its original saleable condition.
• The buyer will be responsible for change of mind return shipping and there will be a 20% RESTOCKING FEE FOR ALL CHANGE OF MIND RETURNS. In addition, the original cost of shipping the item will not be refundable. If you received free shipping on an order the actual cost of shipping will be deducted from your refund.
• Returns must be posted within 30 calendar days from the date of delivery.
• If you have any questions about the return policy please feel free to contact us directly.
Let customers speak for us
from 12 reviewsWe ordered the Eden handles and the Heriot knobs in unlacquered brass for our kitchen - these are solid brass, very hefty and extremely well finished. In the attached pictures, these handles have already been in our kitchen for almost 2 months so any smudges are the natural patina forming over time. I've also attached a picture of an unlacquered brass handle where I tested accelerating the brass aging process with vinegar and salt on half the handle (we ultimately decided against accelerating the process), so you can see how that looks before and after.
Customer service with The Brass Addict was also great - I had questions about the handles that were answered very promptly, and then later made a mistake ordering the wrong quantity of handles, which again was handled very promptly.
A beautiful handle that feels very high quality and very friendly and helpful customer service. Would order again at any time.
Extremely happy with these gorgeous handles. The shape and colour are perfect. The high quality is obvious. I chose unlaquered as I love how they will age over time. They look great on both my white and dark green cabinets.
Thank you for all of your help ensuring I had the correct measurements to use the holes I already had in my cabinetry and helping me amend my order. All of the hardware arrived quickly, packaged with care & is great quality, solid beautiful brass! It has really elevated the look of my kitchen and was the cheapest brass I have found. 10/10 will definitely be ordering more in the future
Hooks are solid brass and really nice quality. Very happy with our purchase
My client is very happy with the handles. They look great and did not brake the bank.
Extremely happy with purchase and look great on cabinetry,
Have ordered more.
These are so well made and we love it! It probably was a bit harder to install for us as we used it as a picture hanging rail base rather than a shelf top so we did find it hard to fit in the poles at times. If you ever make a more heavy duty similar thing specifically designed for hanging on walls we would be keen! ;) We'll share a photo soon :)
Great quality. Great prices. Wish I found them sooner
Great handles at great price. Heavy and sturdy. Very happy with my purchase. The seller went out of her way to accommodate my extra requests too.
Just recieved my order, unfortunately I ordered too small of a size, they were beautiful though! Hoping to exchange for a larger size. UPDATE: Kept the same size knobs, and added some drawer pulls. I think it turned out nice!
We ordered the Eden handles and the Heriot knobs in unlacquered brass for our kitchen - these are solid brass, very hefty and extremely well finished. In the attached pictures, these handles have already been in our kitchen for almost 2 months so any smudges are the natural patina forming over time. I've also attached a picture of an unlacquered brass handle where I tested accelerating the brass aging process with vinegar and salt on half the handle (we ultimately decided against accelerating the process), so you can see how that looks before and after.
Customer service with The Brass Addict was also great - I had questions about the handles that were answered very promptly, and then later made a mistake ordering the wrong quantity of handles, which again was handled very promptly.
Thank you for all of your help ensuring I had the correct measurements to use the holes I already had in my cabinetry and helping me amend my order. All of the hardware arrived quickly, packaged with care & is great quality, solid beautiful brass! It has really elevated the look of my kitchen and was the cheapest brass I have found. 10/10 will definitely be ordering more in the future
Great handles at great price. Heavy and sturdy. Very happy with my purchase. The seller went out of her way to accommodate my extra requests too.